FAQ
Do you have a question about our lighting, delivery, or service? Below you will find answers to the most frequently asked questions. This way, we can help you get started quickly with choosing, ordering, and using your Basiclamp product.
FAQ's
What types of lighting does Basiclamp have in its range?
Basiclamp offers an extensive collection of interior lighting, including pendant lamps , wall lamps , ceiling lamps , table lamps , floor lamps , spotlights and much more.
Are Basiclamp lamps suitable for various interior styles?
Sure, our lamps are selected to fit different interior styles, such as modern, classic, industrial, Scandinavian, hotel chic, organic, and more. Get inspired by the mood images on our website.
Are the lights dimmable?
Yes, the lamps are dimmable, provided you use a dimmable light source and a suitable wall dimmer. Always check the product description to make sure the lamp is compatible with dimmable light sources.
How do I know which light source is suitable for my Basiclamp lamp?
The product description on our website states which type of fitting and maximum wattage is suitable for the lamp. If in doubt, you can always contact us for advice.
Is a light source included with the lamp?
No, the lamps are delivered without a light source. This gives you the opportunity to choose your own light source that perfectly suits your taste and preference.
How do I choose the right lighting for my interior?
Choosing the right lighting depends on the function and atmosphere you want to create. For general lighting, it is best to choose ceiling lamps or spotlights. For mood lighting, table lamps, floor lamps or wall lamps are ideal. Adjustable spotlights or reading lamps are perfect as functional lighting for a workplace or reading corner, for example. Finally, choose a style that suits your interior, so that the lighting fits in nicely with the rest of your decor.
Are Basiclamp products safe for use in damp areas?
Our lights are not specifically designed for use in humid areas such as bathrooms, unless otherwise stated in the product description. Always check the specifications of the light before installing it in a bathroom or other humid area.
Does Basiclamp also offer custom lighting?
We do not currently offer custom solutions, but we have a very diverse range in which you will certainly find a lamp that meets your needs.
Can I order replacement parts for my lamp from Basiclamp?
Yes, we offer various spare parts and accessories for our lamps. Please contact us for specific questions.
How do I install my Basiclamp lamp?
Each lamp comes with a manual with installation instructions. For safe installation, we recommend using a qualified electrician.
π Ordering & Delivery
What is the delivery time for my order?
The delivery time for your order is 2 to 3 working days. Once your order has been shipped, you will receive an email with a Track & Trace code to track your package.
Can I track my order?
Yes, you can track your order. As soon as your order is on its way, you will receive a Track & Trace code from our shipping carrier DPD or GLS. You can use this to track the status of your package online.
Which courier does Basiclamp use to ship orders?
We ship most orders in the Netherlands, Belgium, and Germany with GLS, DPD, or another courier. Once your order has been dispatched, you will receive a Track & Trace code via email from our shipping partner so that you can follow your shipment.
What are the delivery costs at Basiclamp?
Basiclamp delivers orders to your delivery address for free if your order is over 40 euros. For orders under 40 euros, we charge 6.95 euros for shipping.
Can I have my order delivered to a different address?
Yes, during checkout you can specify a different delivery address, for example if you want to have a gift delivered or if you would like to receive the order at work.
Can I pick up my order from Basiclamp?
Yes, you can pick up your order by appointment at our showroom in IJmuiden. This is only possible on working days from 09:00 to 17:00. You can pay in advance via iDEAL or pay with cash upon collection. Please note that card payments are not possible, so we ask that you bring the exact amount.
Is there a minimum order quantity at Basiclamp?
No, you can also just order a single product from us. There is no minimum order quantity.
π³ Payment & Warranty
How can I pay for my order?
You can pay for your order at Basiclamp in several ways: via iDeal | Wero, credit card, debit card, Apple Pay, or Bancontact. Choose the payment method that is most convenient for you during checkout.
Does Basiclamp offer a warranty on its products?
Yes, we offer a 1-year warranty on all our lamps. Should a defect occur within this period, please contact us for further assistance.
What should I do if my order arrived damaged?
Please contact our customer service immediately if you have received a damaged product. We will work with you to find a suitable solution.
π Returns & Customer Service
Can I return the lamps from Basiclamp?
Yes, you can return your purchase within 7 working days of delivery, provided it is in its original packaging and undamaged. Please consult our return policy on the website for more information.
How can I contact Basiclamp for questions or support?
You can reach us via the contact form on our website or by sending an email. We strive to respond within 1 working day.
πΏ Sustainability & Second Chance
Does Basiclamp have sustainable lighting options?
Yes, we strive to offer sustainable products. Many of our lamps are suitable for energy-efficient LED light sources, allowing you to save energy and contribute to the environment.
What is a second-chance lamp?
A "Second Chance" lamp is a product that we cannot sell as "new," for example because the packaging is damaged or the lamp has been returned. The lamp itself has been fully checked, tested, and is 100% functional. This way, a beautiful lamp gets a second chance, and you benefit from an attractive discount.
Are Second-Chance lamps used?
No, the Second Chance lamps have never actually been used. Sometimes the packaging has been opened or damaged, or the lamp has slight damage. In all cases, the product works perfectly and is thoroughly tested before being offered again.
Do I get a warranty on a Second Chance lamp?
Yes, absolutely! All our Second Chance lamps come with a 1-year warranty, just like our new products. That way, you can always shop with peace of mind.
Can I return a Second Chance lamp?
Yes, you have a 7-day return policy from the day you receive the lamp. This allows you to see if the lamp meets your expectations in the comfort of your own home.
How do I know why a lamp is a Second Chance item?
For every product, we clearly state the reason:
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Second chance as new β Only the packaging is damaged.
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Second chance with minor damage β The lamp has a small cosmetic flaw, such as a light scratch.
- Second chance with visible damage β The lamp has more noticeable damage, but it works perfectly.
This way, you always know exactly what you are buying.
Are Second Chance lamps just as safe as new lamps?
Yes, absolutely. Every lamp is carefully tested and checked by us for functionality and safety before it is resold.
Why should I choose a Second Chance lamp?
Because it is a sustainable and affordable choice. You prevent waste, save money, and enjoy the same quality and atmosphere as with a new product.